Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 Exam Voucher

Description

Get Discounted Microsoft MB-230 Exam Voucher

Exam full name: Microsoft Dynamics 365 Customer Service Functional Consultant

Exam code: MB-230

Languages: English, German, French, Spanish, Portuguese (Brazil), Italian, Japanese, Chinese (Simplified)

Retirement date: None

As a candidate for this exam, you are a functional consultant specializing in customer service. Your role revolves around implementing solutions that prioritize:

– Customer service
– Quality
– Reliability
– Efficiency
– Customer satisfaction

In collaboration with solution architects and developers, you design and execute service management processes and automation. Your responsibilities include coordinating with customer engagement administrators to implement and enhance various customer service components such as omnichannel engagement, collaboration tools, knowledge management systems, customer feedback mechanisms, and connected services.

To excel in this role, you must possess a strong applied knowledge of customer service principles, including:

– Cases
– Knowledge management
– Queues
– Entitlements
– Resource scheduling
– Service-level agreements (SLAs)
– AI insights and visualizations
– Connected services
– Microsoft Copilot Studio
– Customer Service applications
– Customer Voice
– Basic and unified routing
– Omnichannel for Customer Service

Your understanding should extend to the Dynamics 365 suite of apps, recognizing the customer service application’s role within it. While a comprehensive grasp of the customer service application is essential, a basic understanding of solution architecture is also beneficial.

The exam evaluates your proficiency in various technical tasks, including:

– Managing cases and Knowledge Management
– Handling entitlements and SLAs
– Implementing scheduling
– Creating multi-session experiences for Customer Service
– Managing analytics, visualizations, and insights
– Implementing Microsoft Power Platform
– Implementing Connected Customer Service
– Implementing routing

By mastering these tasks, you demonstrate your ability to optimize customer service processes, enhance customer satisfaction, and drive overall business success.

Buy a discounted Microsoft MB-230 Exam Voucher now!

Additional Resources

• Review the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 study guide or practice assessment to help you prepare for the exam:   CLICK HERE
• Demo the exam experience by visiting the Microsoft exam sandbox or simulator:   CLICK HERE

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