Voucher Delivery Policy
Thank you for purchasing exam and certification vouchers from our website. We are dedicated to ensuring a smooth and efficient delivery experience. Please read our voucher delivery policy carefully to understand how we handle your order and delivery.
1. Delivery Timeframe
Standard Delivery: Vouchers will be delivered to the email address provided at checkout within 24 hours of purchase.
Expedited Delivery: We strive to deliver vouchers as soon as possible, often before the 24-hour mark, to ensure prompt receipt.
2. Delivery Method
Email Delivery: All vouchers are sent electronically to the customer’s email address provided during the purchase process. Please double-check your email address for accuracy to prevent any delays.
3. Delivery Confirmation
Email Confirmation: Upon successful delivery of your voucher, you will receive a confirmation email containing your voucher details. This email serves as proof of delivery.
Tracking Delivery: You can check the status of your voucher delivery on our website under your order details or track an order option.
4. Delivery Issues
Non-Receipt of Vouchers: If you do not receive your voucher within 24 hours, please check your spam/junk folder. If you still cannot find it, contact our customer service immediately.
Technical Issues: If there are any technical issues causing a delay in delivery, we will notify you promptly and work to resolve the issue as quickly as possible.
5. Customer Responsibility
Accurate Email Address: It is the customer’s responsibility to provide a valid and correct email address. We are not responsible for delivery failures due to incorrect email addresses.
Checking Your Inbox: After purchasing, please check your email inbox and spam/junk folders for the voucher delivery. Ensure your email settings allow you to receive emails from our domain.
6. Order Cancellation
No Cancellations After Delivery: Once the voucher has been delivered to the provided email address, the order cannot be canceled. Please make sure to review your order before completing the purchase.
7. Voucher Validity
Expiry Date: Some vouchers come with an expiration date. Please review your voucher details carefully to ensure you use it within the valid period.
Terms of Use: Each voucher is subject to specific terms and conditions set by the respective exam or certification body. Make sure to read and understand these terms before redeeming the voucher.
8. Replacement Vouchers
Incorrect Email Address: If you provided an incorrect email address and did not receive your voucher, contact our customer service team. We may assist in resending the voucher after verifying your identity and order details.
Lost or Deleted Vouchers: If you accidentally delete or lose your voucher email, please contact us. We can resend the voucher to the same email address used during purchase.
9. Security Measures
Data Protection: We utilize secure systems to process and deliver vouchers, ensuring your personal information is protected.
Secure Email Delivery: To prevent fraud and ensure the secure delivery of vouchers, we employ secure email delivery methods. Make sure your email account is secure and accessible only by you.
10. International Delivery
Global Availability: Our vouchers are delivered electronically, making them accessible worldwide. However, please ensure the voucher is valid for use in your country or region before purchasing.
11. User Guide
How to Redeem: Detailed instructions on how to redeem your voucher will be included in the delivery email. Please read and follow these instructions carefully to use your voucher successfully.
12. Refund Policy
Refund Conditions: For information on refund eligibility and procedures, please refer to our Refund Policy. Note that once a voucher has been delivered, order cancellations are not possible.
13. Contact Information
Support Channels: For any questions or assistance regarding voucher delivery, please contact our customer support team at info@itcertifications4u.com
Business Hours: Our customer service is available 24/7. We aim to respond to all inquiries within 3 hours.