Refund Policy
Thank you for purchasing exam and certification vouchers from our website. We aim to provide you with a smooth and satisfactory experience. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds.
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1. Eligibility for Refunds
Unused Vouchers: Refunds are available for vouchers that have not been redeemed. If you have not used the voucher, you may request a refund within 1 working day of the purchase date.
Redeemed Vouchers: Once a voucher has been redeemed, it is no longer eligible for a refund.
2. Requesting a Refund
How to Request: To initiate a refund, please contact our customer service team via email at info@itcertifications4u.com or through our contact form on the website. Please include your order number and reason for the refund request.
Documentation: You may be asked to provide proof of purchase or other relevant documentation to process your refund request.
3. Refund Process
Processing Time: Refund requests are reviewed and processed within 3-7 business days. Once approved, refunds will be issued to the original payment method.
Refund Confirmation: You will receive an email confirmation once your refund has been processed.
4. Partial Refunds
Eligibility: Partial refunds may be granted in cases where only a portion of the service or voucher has been used or there was a billing error. Please contact our customer service for specific inquiries.
5. Non-Refundable Items
Special Offers: Vouchers purchased as part of a special offer, discount, or promotion may not be eligible for a refund. Please check the terms and conditions of the offer.
6. Fees and Deductions
Processing Fees: In some cases, a processing fee may be deducted from the refund amount to cover administrative costs. You will be informed of any applicable fees at the time of the refund request.
7. Customer Service
Contact Us: If you have any questions about this refund policy or need assistance, please contact our customer service team at info@itcertifications4u.com
Business Hours: Our customer service is available 24/7. We aim to respond to all request within 24 hours.