Return Policy
We appreciate your purchase of exam and certification vouchers from our website. Our goal is to ensure your satisfaction with our products and services. Please review our return policy to understand how returns are handled for our digital products.
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1. Return Eligibility
Unused Vouchers: You can request a return for vouchers that have not been redeemed or used. The return request must be made within 3 days of the purchase date.
Redeemed Vouchers: Once a voucher has been redeemed or used, it is no longer eligible for a return.
2. Requesting a Return
How to Request: To initiate a return, please contact our customer service team via email at info@itcertifications4u.com or through our contact form on the website. Include your order number and the reason for your return request.
Documentation: We may require proof of purchase or additional documentation to process your return request.
3. Return Process
Review and Approval: Once your return request is received, we will review it and notify you of the approval or rejection within 5 business days.
Return Confirmation: If approved, you will receive a confirmation email with further instructions on how the return will be processed.
4. Refunds for Returned Vouchers
Refund Processing: Upon approval of your return, a refund will be processed to the original payment method used during the purchase. Please refer to our Refund Policy for detailed information on refund conditions and timelines.
Refund Amount: The refunded amount will typically reflect the full purchase price of the voucher, minus any applicable fees or deductions.
5. Non-Returnable Items
Promotional Vouchers: Vouchers purchased as part of a special offer, discount, or promotion may not be eligible for return. Please review the terms and conditions of the promotional offer at the time of purchase.
Expired Vouchers: Vouchers that have expired or are no longer valid cannot be returned or refunded.
6. Customer Responsibility
Correct Email Address: It is the customer’s responsibility to provide a correct and valid email address. We are not responsible for returns due to errors in the email address provided by the customer.
Understanding Terms: Customers should ensure they understand the terms of use and validity period of the voucher before purchase.
7. Exceptional Cases
Special Circumstances: In cases of medical emergencies, incorrect purchases, or other special circumstances, please contact us directly. We will review each case individually to provide the best possible resolution.
Technical Issues: If there are technical issues with the voucher that prevent its use, please contact us immediately for support and possible resolution.
8. Customer Service
Customer Support: For any questions or to request a return, please reach out to our customer service team at info@itcertifications4u.com
Business Hours: Our customer service is available 24/7. We aim to respond to all request within 24 hours.
Policy Updates
Changes to Return Policy: We may update our return policy from time to time. Changes will be posted on this page, and we encourage you to review it regularly to stay informed about our return practices.